As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd/3rd line when needed, ensuring customer satisfaction by providing excellent service.

The Client Implementation Specialist serves as the primary liaison between healthcare practices and internal teams, facilitating effective management, analysis, and exchange of clinical data. This role reduces operational burdens by providing technical expertise to health centers, ensuring alignment with reporting requirements, assisting with data extraction, and providing training on quality metrics.