Support Engineer, NPR Software & Features
Benefits
4w PTO
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Project Management
Software Release Readiness:
- Work closely with PMO, Product Managers, Engineering, and QA.
- Scope new features and report on readiness for software releases.
- Mitigate risks and escalate issues to ensure success.
Documentation & Playbooks:
- Assist in building checklists, playbooks, and standard operating procedures.
- Lead workshops to break down failure scenarios and establish a troubleshooting framework.
- Maintain project status via ticketing system, project plans, presentation slides and wiki pages.
Member Focus & Experience:
- Provide Voice of Member (VoM) perspective, aligning with other functions.
- Ensure mitigations are established for unhappy path scenarios.
Data & Reporting:
- Utilize data analysis tools to determine success of product launches.
- Provide readouts to PMO and Product Managers; assist in self service of this data.
- Analyze potential contact volumes as input to forecasting.
Oura
Oura is dedicated to empowering individuals to understand and improve their health through its award-winning products, including the Oura Ring and connected app. As a rapidly expanding company, they prioritize providing team members with the resources they need to excel both personally and professionally.