Support Engineer, NPR Software & Features

Oura

Remote regions

US

Salary range

$117,300–$169,000/yr

Benefits

4w PTO

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Software Release Readiness:

  • Work closely with PMO, Product Managers, Engineering, and QA.
  • Scope new features and report on readiness for software releases.
  • Mitigate risks and escalate issues to ensure success.

Documentation & Playbooks:

  • Assist in building checklists, playbooks, and standard operating procedures.
  • Lead workshops to break down failure scenarios and establish a troubleshooting framework.
  • Maintain project status via ticketing system, project plans, presentation slides and wiki pages.

Member Focus & Experience:

  • Provide Voice of Member (VoM) perspective, aligning with other functions.
  • Ensure mitigations are established for unhappy path scenarios.

Data & Reporting:

  • Utilize data analysis tools to determine success of product launches.
  • Provide readouts to PMO and Product Managers; assist in self service of this data.
  • Analyze potential contact volumes as input to forecasting.

Oura

Oura is dedicated to empowering individuals to understand and improve their health through its award-winning products, including the Oura Ring and connected app. As a rapidly expanding company, they prioritize providing team members with the resources they need to excel both personally and professionally.

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