Risk & Control Manager, Customer Operations

We are looking for a Risk & Controls Manager to help our Risk & Control Discipline partner with key operational areas and ensure we successfully roll-out and embed our risk management framework and change controls across the first line. Senior Risk & Control Managers are responsible for leading risk business partnering for one or more areas across Customer Operations to foster a risk-based decision making culture, provide guidance on regulatory compliance in conjunction with Monzo’s second line of defence and advise on correct governance paths. They also make sure area key risk indicators are well-defined and understood, monthly MI and reporting packs are created and risk and control assessments are completed appropriately. You will use your passion for risk and control to support the Customer Operations space, helping our teams stay in control as they build and ship at pace. You will lead change risk assessments, support the first line in developing and improving controls, ensure governance-related requirements are met, and manage and report on the risk and control environment for our operations product domain.