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• Collaborate to develop and refine new business strategies, including new GTM channels, positioning updates, and value proposition development.
• Build a "performance assessment playbook” to ensure SmithRx is ahead of all contract performance accountability processes with clients and partners, and clients are satisfied with our outcomes.
• Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability.

SmithRx is a rapidly growing Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. They have a mission-driven and collaborative culture that inspires employees to transform the U.S healthcare system.

• Lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients.
• Collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders.
• Influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Help customers and prospects evaluate their customer engagement strategy. Recommend solutions that meet their technical and business requirements. Build lasting relationships with your accounts.

SAS is a leader in data and AI, transforming data into intelligence through their software and services for customers worldwide.

• Supports client relationships and engagements, ensuring deliverables align with client needs to drive retention and growth.
• Contributes to campaigns, builds relationships, and presents Fetch’s offerings.
• Applies tools and workflows to improve accuracy and efficiency in client delivery, leveraging AI-enabled tools.

Fetch empowers consumers to live rewarded throughout their day by earning rewards for buying brands they love, and a whole lot more.

• Lead the RCM Performance Management team and work with Revenue Cycle Operations teams.
• Foster relationships and identify RCM improvement opportunities.
• Develop quality metrics related to claims processed, rejected, and denied.

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions.

• Be responsible for ensuring post-sale success and satisfaction of SmithRx customers.
• Build and maintain client success plans, orchestrating the involvement of additional SmithRx teams.
• Apply cross-functional project management to drive resolution for escalated client issues.

SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the expensive and inefficient Pharmacy Benefit Management (PBM) sector.

Maintains relationship with client to strategic support and direction. Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget. Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members.

At Avalere Health, we ensure every patient is identified, treated, supported, and cared for.

Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Lead the team responsible for defining, measuring, and improving how Spring Health’s Operations delivers excellence.
• Own the performance management frameworks that govern quality, consistency, and operational effectiveness across the organization.
• Develop the systems and standards that help Operations teams identify performance gaps, drive accountability, and continuously improve results.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

• Manage the delivery and success of complex, global healthcare primary market research (PMR) programs.
• Act as the strategic partner for high-value clients, ensuring operational excellence and stakeholder alignment.
• Lead a team of Project Managers providing guidance and removing roadblocks.

m360 Research is a full-service market research agency specializing in the healthcare space and a wholly owned subsidiary of M3.

The Customer Success Manager addresses operational and service management issues. This role is also a subject matter expert in CCC products. Responsibilities include developing operational scorecards and monitoring account service plans.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar insurance economy.

Lead a team of Credentialing Specialists and Operational Analysts to ensure efficient credentialing file processing. Provide coaching and training to strengthen credentialing knowledge and regulatory understanding. Monitor contractual Service Level Agreements, turnaround times, and quality metrics; drive corrective actions to maintain compliance.

Certify is on a mission to change how the US healthcare industry deals with provider data, aiming to reduce healthcare costs by streamlining access to this data.

• Oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives.
• Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies.
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They're committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation.

Strengthen relationships with Jane’s largest clinics through proactive outreach. Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities. Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends.

Jane is a high growth SaaS company that builds the products and tools that thousands of clinics rely on every day to run their businesses and care for their patients.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

Manage renewals of SaaS based products for LinkedIn Talent solutions. Prepare & deliver key customer moments and meetings across multiple levels in the organisation. Drive Customer growth by proactively identifying opportunities to deliver greater customer value and showcase ROI.

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.

• Serve as the primary point of contact for customer-facing activities.
• Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
• Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.

Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.