Job Description
People Management & Team Leadership: Lead and manage a team and provide coaching to strengthen regulatory understanding. Facilitate performance reviews and onboard new hires.
Production Management: Responsible for meeting core performance metrics and continuously identifying improvements. Monitor SLAs and drive corrective actions to maintain compliance.
Client Engagement: Serve as the primary point of contact for client engagement, participate in client meetings, and address escalations.
Process Improvement: Identify process gaps and implement documented improvements. Facilitate team training sessions as needed to strengthen skills and ensure process consistency.
Workflow Management: Oversee credentialing workflows to ensure compliance with NCQA guidelines, state regulatory requirements, and client-specific policies.
About Certify
Certify is on a mission to change how the US healthcare industry deals with provider data, aiming to reduce healthcare costs by streamlining access to this data.