Maintains relationship with client to strategic support and direction. Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget. Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members.
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- Lead multi-platform paid and owned media strategies for large, complex client accounts.
- Manage client objectives, expectations and timelines and communicates changes and updates to internal team members.
- Identify potential account and/or project risks/issues and develops contingency plans.
Media Cause is an award-winning, mission-driven marketing and fundraising agency that helps nonprofits grow and accelerate their impact.
Lead and develop a high-performing Client Delivery Manager team. Define and drive the client delivery strategy. Collaborate cross-functionally with Product, Engineering, and Operations leaders.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.
- Serve as the primary client contact and strategic advisor, managing relationships and driving business growth.
- Oversee the development and execution of high-quality strategic med affairs plans, providing leadership to account teams.
- Identify opportunities for innovation and expansion, ensuring financial stewardship and profitability management.
Real Chemistry is a global agency that provides a full suite of services across healthcare communications and marketing to clients in the pharmaceutical and biotech industries.
- Own strategic client relationships and executive communication.
- Drive retention & expansion through renewal, upsell, and cross-sell strategies.
- Design integrated growth plans across various marketing channels.
Directive is a remote-first team of performance marketers obsessed with driving measurable growth for B2B SaaS and tech companies.
Key point of contact for clients, building strong partnerships. Manage and coordinate the delivery of HCP projects, ensuring quality and timely completion. Support strategic input into account planning, identifying opportunities to expand services and support client goals.
RevHealth is an independent pharmaceutical healthcare marketing and ad agency committed to crafting work that makes a meaningful difference in people’s lives.
The Senior Vice President, Client Success ensures clients receive best in class service through exceptional delivery of Ventra Health’s service line. This position will have a dual reporting structure. They will deliver leadership, vision, and strategy to the client success team. They will also establish, engage, and manages key client relationships.
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology.
- Develop and implement strategic client media plans and marketing recommendations.
- Analyze campaign results and provide optimization recommendations.
- Lead and motivate team members, providing guidance on priorities.
Avalere Health ensures every patient is identified, treated, supported, and cared for equally.
Provides strategic direction for sold client business regarding product and marketplace issues. Provides support and direction to program implementation staff (client services team). Actively participate in preparation for new business pitches and oversee Client Services resource allocation as new business is awarded.
Precision AQ – Market Access Marketing, the top payer marketing agency, supports global pharmaceutical and life sciences clients in the achievement of commercial excellence.
- Lead broad-based, complex work-streams and provide critical support for smooth account operations.
- Confidently lead client projects and internal teams, fostering effective and integrated solutions.
- Establish and maintain productive working relationships to drive agency success.
At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality, with AI-driven insights and human-centred creativity.
Serve as the primary client advocate, building strong cross-functional relationships. Lead and execute day-to-day program operations, including client touchpoint preparation and presentation. Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services.
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.
- Own the relationships between Wellth and healthcare customers, typically large Payer and Provider organizations.
- Be a strategic partner to clients, ensuring that programs are serving their needs and helping them identify areas of opportunity proactively.
- Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact.
Wellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles that motivates people living with chronic conditions to make healthier choices.
- Lead the end-to-end delivery of digital projects—ensuring scope, timeline, budget, and quality targets are met.
- Act as the main point of contact for clients, building trusted partnerships within an organization, and ensuring satisfaction with project outcomes.
- Coordinate cross-functional teams of designers, architects, developers, strategists, and QA to ensure alignment and accountability.
Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth.
Own strategic, lasting relationships with external partners at leading health plans across the country. Partner cross-functionally with internal teams including sales and product to unblock growth at a state level. Coach a team of talented Associate Principals and Leads, helping develop their skills and accelerating their growth.
Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
- Manages client accounts and independently handles duties relating to client needs.
- Manages project timelines to completion with internal and external cross functional team members; establish and communicate clear and realistic expectations.
- Communicates effectively, plans, organizes and manages multiple projects in a timely manner.
Avery Dennison Corporation is a global materials science and digital identification solutions company. They are Making Possible™ products and solutions that help advance the industries they serve. They employ approximately 35,000 employees in more than 50 countries.
- Supports client relationships and engagements, ensuring deliverables align with client needs to drive retention and growth.
- Contributes to campaigns, builds relationships, and presents Fetch’s offerings.
- Applies tools and workflows to improve accuracy and efficiency in client delivery, leveraging AI-enabled tools.
Fetch empowers consumers to live rewarded throughout their day by earning rewards for buying brands they love, and a whole lot more.
- Produce new business with ServiceNow's largest existing accounts (Amazon).
- Oversee executive relationship management for assigned accounts.
- Lead virtual teams in supporting esteemed clients.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
- Be the go-to expert in client meetings, breaking down strategy and performance.
- Own daily client communication, manage projects end-to-end, and drive strategic account planning.
- Manage multi-media clients with ease, applying digital marketing best practices.
Power Digital is a tech-enabled growth firm at the intersection of marketing, consulting & data intelligence. They ignite revenue and brand recognition for leading and emerging companies around the world and value diversity in backgrounds and experiences.
- Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients.
- Build a 'performance assessment playbook' to ensure SmithRx is ahead of all contract performance accountability processes.
- Actively participate in deal assessment for ongoing retention activity.
SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. The company has a mission-driven and collaborative culture that inspires employees to do their best work.
- Be the strategic liaison for clients and McFadyen Digital.
- Shape and execute our client partnership vision and influence revenue.
- Collaborate with the senior executive team and cross-functional stakeholders to achieve goals.
McFadyen Digital is a leading global ecommerce advisor and implementor. During their 37 years in business, they’ve digitally enabled over 300 enterprise clients, including 10% of the Fortune 500. For many years they have been certified as a “Great Place to Work” which is attributed to their great team of several hundred employees.
- Act as the primary owner for national-scale residential solar financiers and O&M providers.
- Lead, mentor, and scale the Residential Client Success Management (CSM) team.
- Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees.
Omnidian, Inc. is a fast-growing tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. With passionate teams and innovative technology, they are building a more sustainable future and creating an amazing customer experience.