Account Manager

Client Relationship:

• Build trusting relationships with client operational leadership.
• Ensure client satisfaction and retention.
• Key stakeholders are informed and expectations are met.

Problem Solving:

• Apply cross-functional project management to drive resolution for escalated client issues.
• Support research and data activities to drive resolution.
• Identify product gaps by conducting business impact assessments.

Communication:

• Executive-level communication and interpersonal skills.
• Ability to navigate and mediate conflict.
• Highly effective communicator with a consultative approach.