Delivery Manager

As a Delivery Manager:

• Lead the planning, design, and execution of Global healthcare PMR programs across multiple therapeutic areas and regions.
• Define, track, and report performance metrics aligned with program SLAs.
• Strengthen long-term client relationships through consultative engagement and consistent value addition.

Team Management and Process Improvement:

• Monitor operational workflows to identify inefficiencies and improvement areas.
• Working closely with the Director of operations to adapt, develop and initiate processes and procedures.
• Responsible for approving leaves, project documentation, and quarterly & yearly reviews of direct reports.

Required Skills:

• Strong understanding of healthcare PMR methodologies, sampling, panel operations, and data collection workflows.
• Exceptional client-facing communication and presentation skills.
• Ability to collaborate across cross-functional teams in a fast-paced environment.