QA Program Manager
Remote regions
USBenefits
Unlimited PTO
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What You’ll Do:
- Own the Global Quality Strategy: Design and maintain quality rubrics and audit cadences that reflect Lime’s brand voice.
- Master the Tech Stack: Lead the administration and optimization of MaestroQA and Zendesk, ensuring that grading rubrics and automated workflows are driving maximum value.
- Manage BPO Quality Performance: Oversee the quality programs of our external BPO partners.
About You:
- 5+ years of experience in Customer Support Operations or Quality Assurance.
- Tool Proficiency: Expert-level knowledge of Zendesk and MaestroQA.
- Analytically Minded: You are a "data-first" operator, comfortable using SQL and Excel.
U.S. Based Position - What We Offer:
- Comprehensive Health & Wellness: A choice of medical, dental, and vision plans.
- Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options.
- Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
Lime
Lime is a global shared micromobility business, operating in close to 30 countries across five continents, building a future where transportation is shared, affordable and carbon-free. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally.