Own the day-to-day execution and performance of your assigned Ladder teams. Serve as the final line of defense for everything members see — programming, content, and community — ensuring it exceeds our quality standards. Review workout programming weekly, complete Ladder workouts to stay close to the user experience and engage in Team Chat.
Serve as the primary liaison between Ladder and your assigned coaches, building high-trust, impact-focused relationships. Support coaches in delivering best-in-class workout programming, community engagement, and performance improvements.
Monitor Ladder team performance using platform metrics, survey data, and member feedback.Meet regularly with coaches to translate data and feedback into clear, actionable guidance that improves team outcomes.
Partner with internal teams across Marketing, Product, and Support to ensure alignment and worldclass execution.