Job Description
The Customer Support Admin plays a crucial role in delivering both customer and operational support to various departments. This individual ensures the smooth flow of daily operations by managing key tasks such as handling support tickets, maintaining up-to-date documentation, and addressing customer queries. Serving as a liaison between customers and internal teams, the Customer Support Admin helps improve processes and contributes to overall customer satisfaction. Responsibilities include proactive customer communication through warm outreach, sharing updates on new products, and resolving issues swiftly.
About Panoptyc
Panoptyc is on a mission to revolutionize loss prevention using visual AI and manual reviewers, helping retailers detect theft in over 15,000 markets across the United States.