Bilingual Customer Service Representative

Answer calls or emails from customers regarding their billing requests and mobility services. Provide the customer with all the necessary information to ensure they're satisfied. Ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency. You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 50 and 70% of the time. Must be friendly, customer-oriented with a great focus on meeting quality standards. Excellent communication skills - You know how to express yourself clearly and concisely. Excellent analytical skills - You know how to handle complex customer accounts confidently! Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word).