Job Description
Looking for Expert COps (Customer Operations Advisers) to join the Payments team. Experts are among the most knowledgeable COps, with the aim of becoming subject matter experts in Payments. Our team of Experts will work on some of the most complex issues in Payments including, but not limited to: Payment related escalations from chat, workflows, emails and calls (including completing customer callbacks), providing support to Monzonauts in live hangouts, the Credit Payment Recovery (CPR) process, interbank communications, CASS Uploading and applying Paper direct debit instructions, Bacs recalls Active troubleshooting to resolve complex and technical customer queries, and adapting to new tasks and demonstrating resilience to change within the ever changing Payments space at Monzo.
About Monzo
We’re on a mission to make money work for everyone and waving goodbye to the complicated and confusing ways of traditional banking.