Patrianna

The Senior Player Operations Manager is responsible for shaping and driving the vision of all Player Operations areas and proactively participates in the creation, implementation, and optimisation of the roadmap planning for the Player Operations Department. This role is focused on reviewing, questioning, and optimising new and existing KPIs and their implementation, making sure that the teams are moving in the right direction.

Handle player inquiries across chat, email, and phone with genuine care and efficiency. Resolve account, purchase, and technical issues while creating positive experiences. Collaborate with specialized teams to tackle complex cases and drive improvements to products. This role requires flexible hours, including evenings and weekends.