Job Description
The Junior Account/Project Manager role is to support the Senior Account/Project Manager in handling daily operational tasks, managing partner relationships, and ensuring smooth project management. This role is crucial in maintaining effective communication, addressing partner inquiries, and collaborating with internal teams to meet project goals and uphold high standards in client service.
Serve as a primary point of contact for partners, addressing daily inquiries, providing timely support, and assisting in maintaining positive, productive relationships with partners to ensure quick resolutions to their needs. Constant support in the relationship management with the business partners, providing them with regular timely updates on the ongoing projects and ensuring that their business needs are met. Collaborate with the Senior Account/Project Manager to coordinate projects from onboarding through the ongoing daily operation management, ensuring deadlines and quality expectations are met.
Constant and regular follow-ups through the Product, Tech, Operational, Gaming, and CRM teams to guarantee that the requests of the business partners are taken care of and fulfilled according to the highest expectations and requirements. Communicate partner feedback and needs to internal teams to aid in prioritizing and refining product development and day to day operational task management. Document partner interactions, issues, and requests to ensure transparent and efficient knowledge sharing within the team.