Job Description

As a Customer Success Strategist, you will serve as the trusted advisor for customers, bridging technical capabilities with business outcomes. You will also lead new customer implementations with a structured approach to onboarding, training, and adoption. You must develop and execute customer success plans with clear technical implementation roadmaps and translate complex algorithmic concepts into meaningful business value for different stakeholders. You will create and analyze data-driven business reviews that demonstrate concrete ROI, proactively identify optimization opportunities in customer workflows, and build relationships across multiple levels within customer organizations. This role also includes tracking customer health metrics and developing strategies to improve adoption and satisfaction, and collaborating with Product and Engineering teams to represent the voice of the customer.

About Syrup

Syrup is building an AI-powered predictive software platform for inventory decisions in commerce, backed by leading investors like Accel and Google's AI fund (Gradient Ventures).

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