Provide multi-channel support by managing phone calls, tickets, chat, and social media interactions.
Deliver accurate and timely assistance to resolve inquiries, complaints, and return/refund requests while following company procedures and policies.
Build strong customer relationships through clear, empathetic, and proactive communication.

Required Qualifications:

Customer Service experience
Ideal if they have knowledge of Zoho, Aircall, Shopify and Google environment
Proven ability to work independently and meet deadlines

Preferred Qualifications:

Prior experience supporting Customers
Familiarity with remote work collaboration tools (e.g., Slack, Notion, Google Meet, Zoom)

BiOptimizers

BiOptimizers helps people go from baseline health to peak biological performance by developing science-backed supplements and wellness tools. As a remote-first company with a globally distributed team, they focus on clarity, autonomy, and operational excellence, designing every role to support the health and performance of both customers and their organization.

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