Source Job

• Provide support to users experiencing product issues or seeking assistance.
• Troubleshoot software and platform-related problems reported by users.
• Document issues and resolutions within the product support ticketing system.

Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.

• Deliver prompt and courteous support to users facing product or technical issues.
• Troubleshoot software and platform-related problems, escalating complex issues as needed.
• Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.

Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.

• Provide technical support to customers via phone, email, and video conference.
• Resolve hardware, software, assay and training related issues in a 24/7 environment.
• Independently resolve complex and routine issues and mentor peers.

Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.

• Serve as the first point of contact for customer technical support.
• Triage, diagnose, and resolve Level 1 issues.
• Manage case lifecycle.

FORT Robotics ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities. They empower customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.

• Interacting with clients to shape their experience with Lumos.
• Troubleshooting complex technical errors and relaying customer feedback.
• Proactively developing product expertise and finding solutions for support opportunities.

Lumos provides a unified platform solving app and access management challenges for organizations. They are a fast-growing startup pioneering the way to untangle the complex web of app and access management and their team has grown from 20 to ~100 people since launching out of stealth mode.

• Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
• Directly troubleshoot customer issues and resolve them by implementing attainable solutions
• Evaluate and escalate bugs to development as they come to your attention inside the product

Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.

• Deliver top-tier technical support.
• Engage with customers via phone and other channels.
• Diagnose and solve technical problems.

Tactacam is a leading innovator in outdoor and action camera technology. They have over 1,000,000 active customers and are passionate about developing cutting-edge products, while offering exciting opportunities for career growth in a dynamic, fast-paced environment.

• Provide technical support to internal and external customers, primarily through phone-based assistance.
• Troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base.
• Handle incoming support calls and respond according to SLA standards.

I'm sorry, but I am unable to find enough information about the company to fulfill your request. Please check the job posting, or company website for more details.

• Provide first-line technical support for the Mogli SMS & WhatsApp application via various channels.
• Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs.
• Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.

Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.

• Provide installation and technical support for complex Snap-on products.
• Troubleshoot, document, and train internal and external customers.
• Make recommendations to improve and enhance products.

Snap-on is known for the quality of their products, but it is the passion and character of their people that make the company a global leader. With diverse talents and a deep pride in the Snap-on family of brands, they drive innovation and create value.

• As a Technical Support Representative, you will find innovative ways to respond to varying questions, issues, and concerns.
• Provide front line, first level, technical assistance for consumers supporting client specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems within a fast-paced, customer-facing environment, including troubleshooting and issue resolution assistance with client service and/or devices specific issues.

TP is a global, digital business services company. They deliver digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. They have more than 500,000 employees worldwide and aim to be a force of good in supporting their communities, clients, and the environment through inspired and passionate people speaking more than 300 languages.

• Provides high-quality customer service for the efficient resolution of technology problems and requests.
• Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
• Provides end user device management and support, including desktops, laptops, and PDAs.

Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
• Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
• Assist customers with the installation and setup of residential and commercial equipment.

Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. They are a $1.9 billion global company with about 5,000 employees and prize enriching and caring for all who work there through actions.

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!

• Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
• Analyze, reproduce, and be part of the resolution.
• Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.

• Provide professional technical support via WhatsApp, Email, and other channels.
• Investigate, reproduce, and resolve product-related issues.
• Partner with customers to ensure they successfully onboard and fully utilize new features.

Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.

• Provide expert technical support to customers via support ticket, live chat, and phone.
• Assist in the setup, configuration, and optimization of our software for new and existing customers.
• Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.

• Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
• Learn our product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.

Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.

• Provide advanced technical support for desktop systems, applications, and peripherals.
• Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
• Assist end-users with technical queries, providing clear guidance and support.

Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.

• Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
• Log, track, and manage support requests in our ticketing system with clear and accurate documentation
• Install and update software applications and hardware peripherals

CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.