Manage the complete renewal lifecycle for self-service and mid-market customers, from quotations to signed agreements.
Lead pricing, billing, and subscription negotiations while guiding customers through usage-based pricing models.
Collaborate with AI-powered agents to handle complex cases, improve automation workflows, and retain customers.
They are a fast-growing SaaS company that leverages AI-powered agents to streamline customer success operations and promote skills-based hiring. They operate as a fully remote, international team with a collaborative, inclusive culture and a focus on automation and continuous improvement.
Own end-to-end renewals for a portfolio of Enterprise customers (€20k–50k ARR), from quotes to signed contracts.
Manage ~60 renewals per quarter, partner with Scaled CSMs on risk, and keep forecasts and CRM data accurate.
Help design the scalable renewal motion, using automation and AI to improve processes as the first dedicated hire.
n8n is the open workflow orchestration platform for AI automation, giving technical teams code-like flexibility with no-code speed. Founded in 2019, it has grown to over 260 employees across Europe and the US, backed by a builder community of 650,000+ developers.
Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.
Manage a portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations to understand usage, identify expansion opportunities, and connect needs to GitLab capabilities.
Collaborate with Sales, Customer Success, and Finance to clear blockers, maintain CRM records, and keep renewals moving.
GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. More than 50 million registered users trust GitLab, and our culture emphasizes AI adoption, values, and continuous knowledge exchange.
Own a portfolio of n8n enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
Drive value by leading kickoffs, success planning, and executive business reviews that translate product usage into measurable ROI
Partner with Support, Solutions Engineering, and Sales to manage customer health and uncover expansion opportunities
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.
Design and implement Doppel's scalable renewals operating model, including lifecycle stages, forecasting, and commercial guardrails.
Personally own the end-to-end commercial renewal lifecycle, from planning through negotiation, procurement, and close.
Partner with CSMs, AEs, Finance, Legal, and channel partners to drive predictable renewals and reduce churn.
Doppel builds an AI-native platform for social engineering defense, protecting executives, employees, customers, and brands from phishing, impersonation, and fraud. Backed by leading investors, it is a rapidly growing Series C company with a builder culture.
Design, build, and ship AI agents that protect renewals and drive cross-sell pipeline.
Own the data flow between product usage and CRM, ensuring accurate scoring and attribution.
Build reusable pipeline modules and playbooks to replace manual workflows and drive team adoption.
ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros. Developed by Workleap Technologies, a Montréal-based software company, it values speed, builder mindset, and AI as a tool.
Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.
Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support.
Manage complex, high-ARR accounts and drive growth through strategic partnerships.
Lead complex renewals and pricing migration negotiations with judgment.
Use AI tools daily to synthesize data and prepare executive conversations.
Workleap is a Montreal-based tech company creating simple products for the work experience, including ShareGate for Microsoft 365. Trusted by 15,000+ companies, we are builders who value intensity and autonomy.
Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.
They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.
Discuss customer success topics including onboarding, implementation, adoption, renewals, and expansion in recorded conversations.
Debate and defend account strategies, challenge alternative recommendations, and handle disagreement constructively.
Explain tradeoffs behind customer decisions using fictional or anonymized examples to help train AI systems.
HeyMilo Labs is an AI training and evaluation company that uses recorded conversations with domain experts to improve AI systems. It is a remote-first organization that values authentic, substantive discussion and deep professional expertise.
Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.
The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.
Own end-to-end renewal management for high-volume accounts to maintain high Gross Revenue Retention.
Handle contract administration, CRM data integrity, and customer escalations.
Partner with CSMs and drive KPIs like Net Revenue Retention and On-Time Renewal Rate.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. The company has a large team of professionals and a culture focused on well-being, work-life balance, and respect.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Design, build, and ship AI agents that protect renewals and flag at-risk accounts early.
Grow revenue from existing customers with an agentic cross-sell motion that personalizes outreach.
Own the data flow between product usage systems and CRM, and drive adoption through SOPs and playbooks.
Workleap is a Montreal-based tech company that builds simple work products, including ShareGate for Microsoft 365 migration. With more than 15,000 customers, we're a builder-led team that moves fast and uses AI to improve how work gets done.
Own success and health for a portfolio of Automotive customers, driving adoption and mitigating churn.
Partner with customers to maximize value, identify upsell and cross-sell opportunities, and secure renewals.
Act as a trusted advisor and customer advocate, conducting check-ins and solving challenges proactively.
Podium brings AI Employees to local businesses to turn every conversation into revenue. Trusted by 60,000+ businesses, Podium has crossed $100M in AI Agent ARR and deploys 10,000 AI employees, with a culture focused on growth and high standards.
Handle the quote-to-close process for renewals 120-90 days in advance of due date.
Achieve or exceed quarterly revenue goals, including retention, growth, and term extensions.
Partner with Customer Success and channel partners to mitigate churn and drive renewals.
Wiz is one of the fastest-growing startups, enabling teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by over 65% of the Fortune 100, we value world-class talent and are now powered by Google.
Manage customer relationships and drive product adoption for SMB clients.
Partner with sales and support to ensure successful onboarding and renewals.
Track metrics like NPS and renewal rates to improve customer success.
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.