Manage a team of Renewals Managers to drive customer retention and growth through tactical execution and coaching.
Deliver precise renewal forecasting and maintain visibility into team performance using CRM systems.
Partner with Sales, Customer Success, and Finance to resolve issues and ensure timely renewals.
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, security, and digital transformation. With over 50 million users and a high-performance, values-driven culture that embraces AI, GitLab is trusted by more than 50% of the Fortune 100.
Manage quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension.
Partner with Customer Success to assess customer health and drive appropriate renewal solutions.
Wiz is a cybersecurity company that secures cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As a fast-growing startup now powered by Google, we serve over 65% of the Fortune 100 and scan over 230 billion files daily, fostering a culture that values world-class talent and creative freedom.
Manage an assigned portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations with customers to understand product usage and identify expansion opportunities.
Prepare and send renewal quotes and documentation accurately while collaborating with Sales, Customer Success, and Finance.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations speed up software delivery and improve security. Trusted by over 50 million users and more than half of the Fortune 100, GitLab maintains a high-performance, AI-driven remote culture.
Handle the quote-to-close process for renewals 120-90 days in advance of due date.
Achieve or exceed quarterly revenue goals, including retention, growth, and term extensions.
Partner with Customer Success and channel partners to mitigate churn and drive renewals.
Wiz is one of the fastest-growing startups, enabling teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by over 65% of the Fortune 100, we value world-class talent and are now powered by Google.
Manage and negotiate renewal contracts to minimize churn and foster customer success.
Collaborate with internal teams to ensure timely renewals and identify expansion opportunities.
Maintain accurate CRM data and conduct quarterly reviews to communicate customer health.
Bluesight creates healthcare IT solutions that increase efficiency, safety, and visibility for health systems and pharmaceutical manufacturers. They are a high-growth company with a start-up culture and over 3,000 customers.
Own and improve the end-to-end renewal operating model, from identification to close and data hygiene.
Partner with cross-functional teams to enhance Salesforce, reporting, and systems supporting renewals.
Drive automation, capacity planning, and case management to scale renewal operations.
GitLab is a DevSecOps platform that helps organizations improve developer productivity, security, and digital transformation. Trusted by over 50 million users and 50% of the Fortune 100, GitLab has an all-remote, values-driven culture that embraces AI.
Manage an assigned portfolio of customer renewals, driving them to on-time closure through consultative conversations and identifying expansion opportunities.
Prepare and send renewal quotes and documentation accurately, analyzing moderately complex situations and collaborating with Sales, Customer Success, and Finance.
Maintain accurate CRM records, prioritize tasks, and contribute to team goals while communicating proactively with customers and stakeholders.
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity and security. Trusted by over 50 million users and more than 50% of the Fortune 100, GitLab fosters a high-performance, values-driven culture with continuous knowledge exchange.
Own the entire post-verbal-commit contract process from redlining to signed MSA for every new logo, upsell, and renewal.
Manage the full renewal paperwork cycle across 200+ clients, coordinating directly with Customer Success on timing and pricing.
Handle high-volume contract threads with external procurement counterparts, ensuring deals close quickly and accurately without dropping anything.
Givzey | Version2.ai is an AI-native company that created Autonomous Fundraising to address labor shortages in nonprofit fundraising. They have deployed over 250 Virtual Engagement Officers, serve over 200 clients, and operate as a fully remote team.
Own a portfolio of n8n enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
Drive value by leading kickoffs, success planning, and executive business reviews that translate product usage into measurable ROI
Partner with Support, Solutions Engineering, and Sales to manage customer health and uncover expansion opportunities
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.
Drive revenue and retention by securing renewals, mitigating churn, and delivering expansion through value-based discussions and data-driven strategies.
Cultivate customer success and adoption by improving relationships, increasing product adoption, and collaborating across departments.
Execute strategic analysis and value articulation to inform decision-makers and maintain operational excellence.
New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. With a global team of innovators, they foster a diverse and inclusive culture committed to customer success.
Manage renewal portfolio for assigned territory, maximizing value and mitigating cancellations.
Build and send quotes, track in Salesforce, and handle complex negotiations.
Collaborate with cross-functional teams and forecast weekly, monthly, and quarterly pipelines.
Ping Identity is a cybersecurity company that provides an intelligent cloud identity platform enabling secure and seamless digital experiences. With headquarters in Denver and global offices, they serve a diverse workforce, emphasizing innovation and a culture of respect and individuality.
Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded, including evaluating license usage and completing true-up requirements.
Collaborate with Sales and Customer Success Managers to develop renewals strategy and ensure timely closure of renewals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead a global renewals team, scaling performance across regions and experience levels.
Own the renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion.
Establish standards for coverage, risk management, negotiation, and forecasting to make renewals predictable.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management solutions. With over 180,000 businesses using its products and $400M in ARR, it's a fast-paced, innovative environment with a human-centric culture.
Own a book of renewals end to end, forecasting, negotiating, and closing on time.
Drive mid-term expansion by spotting usage signals and closing upsell and cross-sell opportunities.
Work high-velocity, transactional cycles to maximize retention and net expansion across SMB accounts.
Arize AI is the leading AI observability and evaluation platform, helping teams monitor, troubleshoot, and optimize AI systems. The Series C company has raised over $135M and serves 150+ leading enterprises including Booking.com, Uber, Siemens, and PepsiCo.
Work directly with executive and senior leadership on renewal processes, customer lifecycle, and Account Management.
Own day-to-day sales forecasting and pipeline management, ensuring data accuracy and consistency across teams.
Lead projects and drive ad-hoc analysis to optimize operational workflows and support GTM stakeholders.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in 15+ countries and fosters a remote-first culture with a focus on human connections and innovation.
Manage a portfolio of 30-40 customer accounts, focusing on retention and satisfaction.
Lead renewal processes and identify growth opportunities within accounts.
Build strong relationships with key stakeholders and collaborate with cross-functional teams.
InfluxData develops InfluxDB, the leading time series platform for collecting, storing, and analyzing time series data. The company is remote-first with a globally distributed workforce.
Own the most complex, highest-ARR accounts by building quarterly account plans and multi-threaded relationships.
Lead complex renewal negotiations and pricing migration conversations with executive credibility.
Drive expansion from demonstrated value and use AI tools daily to prepare for customer conversations.
Workleap is a Montreal-based tech company providing software solutions for employee management. With over 15,000 companies worldwide, they offer products like Workleap Agent and ShareGate, fostering a builder culture with a focus on making simple, impactful products.