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Position Overview:
- Manages renewal and retention for high-volume accounts.
- Partners with CSMs to ensure high revenue retention.
Key Responsibilities:
- Owns renewals, contract admin, and CRM data integrity.
- Handles downgrades, escalations, and customer calls.
- Drives KPIs like NRR and On-Time Renewal Rate.
Work Configuration & Benefits:
- Fully remote; fixed schedule, Mon-Fri 10 PM-7 AM PHT.
- HMO coverage, 13th-month pay, and equipment provided.
LevelUp
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. The company has a large team of professionals and a culture focused on well-being, work-life balance, and respect.