Customer Support Representative
Benefits
Unlimited PTO
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Role Overview:
- Provide hospitality-driven support to restaurant owners and guests across calls, chats, and emails.
- Take ownership of complex issues, balancing customer needs with long-term solutions.
- Maintain high CSAT and document interactions in Salesforce.
Requirements:
- 3-5+ years of customer support experience in a fast-paced, software-driven environment.
- Fluency in Spanish and English (C1/C2) with strong written and verbal skills.
- Experience with CRM (Salesforce preferred) and telephony systems.
Compensation & Benefits:
- Estimated yearly compensation of $20,000 USD (local equivalent).
- Benefits include comprehensive health coverage, remote work, WFH stipend, and unlimited PTO.
- Interview process includes recruiter screen, hiring manager screen, role play, and final round.
Owner
Owner is an AI-native system that helps local business owners, starting with restaurants, manage their website, online ordering, CRM, and POS. It is a remote-first, global team in the low hundreds with top talent from companies like Shopify, HubSpot, and DoorDash.