Technical Support Expert 2 - Onboarding and Compliance

This position is needed to ensure that our customers' success is championed and protected. At the Onboarding and Compliance Support team, we don't just combat bad actors; we act as the shield guarding the realms of communication. Your role will be pivotal in ensuring our customers operate in a secure and compliant environment, free from external threats. Your Role: Deliver top-tier customer service, embodying Twilio's values of empathy, human warmth, and technical expertise in every interaction. Navigate customers through compliance, providing expert advice, and resolving issues. Guide customers and partners through compliance processes, offering expert advice, evaluating alternatives, and resolving account suspensions. Apply critical thinking to identify and prevent fraudulent activity, ensuring the integrity and security of our users' accounts and the Twilio platform. Twilio operates a 24/7 support model, so the ability to work weekends and holidays (as needed) is required. However, this role has shifts between 8:00 AM and 5:00 PM Estonia time, with schedules either Mon-Fri, Tue-Sat, or Sun-Thurs, rotating quarterly.