Emergency Road Service Dispatcher

The Emergency Road Service Dispatcher is responsible for providing exceptional customer service and dispatching technicians in emergency situations. ERS Dispatchers will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner. Responsibilities include handling questions, complaints, and inquiries with professionalism; receiving information quickly; locating breakdowns using maps; operating a switchboard; creating cases within ticket writing software; dispatching technicians with all necessary details; preparing finalized work orders; and reporting for work on time.