Customer Service Specialist - Wholesale US, Remote

As a Wholesale Runner Experience Specialist at Brooks, you will provide industry-leading customer service to our retail partners and sales representatives. You will be a creative problem solver and provide key information to Sales to ensure a seamless experience for our retail partners. By building relationships within your territory, you will help our sales team and retail partners achieve success in our shared mission – helping more runners on their path to a better self with the best gear in the industry. You will provide professional support and superior customer experience at every touchpoint and be part of the most renowned team in the business! You need to be able to work 8AM-5PM PST- Mon-Fri Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships. Provide product pricing and availability quotes. Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other tasks.