Customer Service Representative

Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. In this role, you will receive and document customer concerns while ensuring all relevant information is correct in a timely manner; ensure all company procedures are followed; ensure accurate trip data is input in our systems; demonstrate a personal commitment to producing high-quality work; refer unresolved customer grievances to designated department for further investigation and resolution; multitask effectively and efficiently to extract necessary information from multiple systems; review and educate members on our services and their insurance coverage.