Automotive Customer Service Representative

As the eyes and ears for our team, you'll field customer inquiries and find innovative ways to respond, working in a collaborative and engaging environment. You'll interact with people from all walks of life, with no two days being the same. As you grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. The role involves connecting with customers via phone, email, chat, and/or social media to resolve questions or concerns, calmly resolving and de-escalating issues, escalating interactions when necessary, responding to requests for assistance, processing payments, tracking call-related information, and providing feedback on call issues.