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Responsibilities:
- Manage daily HIE operations, staffing, and service delivery.
- Lead help desk services, ticket triage, and user support.
- Coordinate incidents, escalations, and performance reporting.
Requirements:
- Bachelor's degree and 8+ years of relevant experience.
- Experience in healthcare IT operations and help desk leadership.
- Ability to manage service levels, vendors, and cross-team escalations.
Benefits:
- Medical, Dental, and Vision coverage.
- 401k with employer match and PTO.
- Remote work with corporate laptop and training.
VetsEZ
VetsEZ provides technology solutions for government and healthcare clients, including health information exchange implementation. The company offers a supportive environment with remote opportunities, training, and a comprehensive benefits package.