Lead IT service delivery and technology support across a nationwide network of veterinary hospitals.
Manage vendor relationships and performance with the managed service provider.
Drive continuous improvement and reporting to enhance customer experience.
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.
Manage day-to-day operations and provide strategic direction for the Operations Team.
Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.
HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.
Act as the main point of contact for all Cardata employees, resolving help desk inquiries, requests, and problems.
Manage day-to-day IT operations, including systems monitoring, access control, hardware procurement, and vendor relationships.
Oversee IT security and SOC 2 compliance, and implement automations to drive efficiencies.
Cardata provides intelligent, automated software and services for vehicle reimbursement, helping companies manage vehicle programs. They are a small, driven team offering challenge, growth, and real impact across North America.
Lead help desk operations, manage support priorities, and oversee technical troubleshooting and escalation workflows.
Provide advanced Tier II and Tier III support for complex hardware, software, networking, and platform issues.
Collaborate with engineering and cybersecurity teams to resolve incidents, improve system reliability, and reduce MTTR.
Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.
Oversee day-to-day IT support operations across a national hospital network, managing ticket queues, escalations, and service levels.
Act as the primary liaison between Alliance Animal Health and its managed service provider, tracking vendor performance and driving continuous improvement.
Administer the Microsoft 365 environment and support infrastructure, endpoint management, and cybersecurity tools while handling complex escalations.
Alliance Animal Health is a private equity-backed Veterinary Service Organization that partners with hundreds of veterinary practices across the US to provide world-class business solutions. The company has a fast-growing, collaborative culture centered on core values of Passion, Engagement, Trust, and Service, supporting over 250 hospitals with a lean, high-impact central team.
Provide centralized technical assistance for healthcare facilities and partners using integration services.
Troubleshoot integration, connectivity, and data-exchange issues across EHR, HIE, FHIR, API.
Coordinate with engineering and platform teams to resolve issues and maintain documentation.
VetsEZ is a technology company supporting a large federal government healthcare modernization project. They provide healthcare interoperability and integration services in a collaborative remote work environment.
Manage administrative and scheduling support for the CareMind Inpatient practice, including provider onboarding, training, and credentialing.
Develop staffing models, create 90-day schedules, and coordinate with payroll for accurate provider pay.
Track provider PTO, oversee FPPE/OPPE reviews, and ensure performance against outcome measures.
CareMind Health is a captive clinical services entity of Mindoula Health and a national provider of virtual psychiatry and behavioral health care. We are a patient-centered team focused on supporting mental health and delivering comprehensive solutions for hospitals and partners.
Serve as primary operational contact for providers, troubleshooting EHR and scheduling platform issues.
Coordinate provider onboarding, offboarding, and documentation workflows for efficient clinical operations.
Manage month-end close reporting, track outstanding notes, and escalate clinical or billing issues to appropriate teams.
Marvin Behavioral Health is a healthcare company providing behavioral health services through a remote care model. The company values diversity and inclusion and supports its team with benefits such as unlimited PTO and equity.
Owning client onboarding, operational support, and service delivery for assigned clients from go-live through steady state.
Managing delegated services including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing, ensuring compliance.
Tracking SLA performance, preparing report-outs, and serving as escalation owner for client operational issues.
Guidehealth is a data-powered healthcare company using AI and predictive analytics to make great healthcare affordable and improve patient outcomes. It is a physician-led, fully remote organization that values empathy, collaboration, and continuous learning.
Manage a large operations team supporting VA CCN Credentialing and Provider Data Loading.
Define operational strategy and align priorities with business goals for efficient, cost-effective infrastructure.
Collaborate across Provider teams and Humana Military to improve manual work, enhance data quality, and guide automation priorities.
Humana is a leading U.S. healthcare company offering insurance and healthcare services through its Humana Insurance and CenterWell brands. It is a large organization focused on improving health outcomes and supporting associates with competitive benefits.
Lead a production-focused pod of Operations Analysts and Credentialing Specialists, owning day-to-day credentialing operations.
Drive team performance by monitoring speed, quality, and efficiency metrics, ensuring SLAs are consistently met.
Coach, mentor, and train team members, conducting daily standups and weekly performance reviews.
CertifyOS builds the data infrastructure for modern healthcare, automating provider licensing, credentialing, and network monitoring. It is backed by leading investors and values authenticity, accountability, collaboration, results, and openness to feedback.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Own clinical scheduling on an eight-week cycle and manage provider coverage across multiple states.
Oversee payroll reviews, provider onboarding logistics, and vendor configurations across healthcare platforms.
Collaborate with clinical leadership to resolve escalations, streamline workflows, and build scalable operational processes.
A virtual healthcare organization focused on reproductive and sexual health. A growing, mission-driven team committed to accessible and equitable virtual care.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Manage operational excellence for customer-facing technology delivery and timely SLA reporting.
Drive issue resolution, root cause analysis, and day-to-day production support for healthcare payer systems.
Oversee Edifecs and EDI operations, system maintenance, and customer escalation resolution.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding rapidly and investing in its people to support strong market momentum.
Own HealthEquity's SaaS application catalog and ensure every application meets technical and security requirements.
Guide SaaS requests through Finance, Cybersecurity, IT approvals, and Technology Review Board reviews.
Partner with IT, Security, Procurement, and business teams while leading a two-person team without direct authority.
HealthEquity empowers healthcare consumers by providing innovative HSA and health savings solutions that connect health and wealth. The company values its team members as its greatest asset and fosters a purple culture where the person is valued more than the position.
Manage benefit eligibility checks and prior authorization requests end-to-end.
Coordinate staffing, shipping, and document follow-up with provider offices and partners.
Build and improve workflows for member activation in a fully remote setting.
Leap is a benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with Fortune 500 companies and leading TPAs, and are building an outlier company with focus, energy, and commitment.
Manage overall delivery of the SEVP Response Center Level I tasks, including contractor team performance and issue resolution.
Advise government leadership on requirements, risks, and program resources while enforcing work standards and supervising personnel.
Conduct call center studies and statistical analysis to identify trends and implement measurable operational improvements.
IronMountain Solutions provides operational and management support for government programs, including call center services. The company emphasizes clear leadership, teamwork, and continuous improvement to deliver measurable results for its clients.
Lead IT service delivery, support operations, and strategic technology initiatives across a national network of 250+ veterinary hospitals.
Manage a co-managed IT support model, including MSP relationships, vendor performance, service metrics, and escalations.
Provide hands-on technical leadership for Microsoft 365, infrastructure, and security while serving as a senior escalation resource.
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of US veterinary practices with business solutions. Its culture values open communication, collaboration, and service, guided by Passion, Engagement, Trust, and Service.