Similar Jobs
See allGenesys Platform Manager
CCS
US
Integration
Agile
Problem Solving
Senior Genesys Routing Developer
Miratech
Global
Amazon Connect
SQL
Jenkins
Enterprise Telecom Engineer
LUX Infusion
US
SIP
VoIP
Networking
IT Operations Specialist
Equip
US
Telephony
API Integration
Technical Documentation
Senior Google CCAIP Engineer
Miratech
Global
Job Responsibilities:
- Provide operational support for Genesys Contact Center, Workforce Management, VoIP, SIP, and telecommunications platforms.
- Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents per service level objectives.
- Participate in a 24/7 on-call rotation and coordinate with carriers, vendors, and internal teams.
Qualifications:
- Bachelor's degree in IT, Telecommunications, or related field; 3+ years supporting enterprise contact center environments.
- Hands-on experience with VoIP, SIP, Genesys Contact Center, and voice networking.
- Experience with incident, problem, and change management processes.
Benefits:
- Base salary of $89,000–$121,400 per year with performance-based bonus.
- Medical, dental, vision insurance, 401(k), and paid time off.
- Paid parental and caregiver leave, short/long-term disability, and life insurance.
Genesys Cloud
This partner company specializes in providing Genesys Cloud contact center solutions. They are a large enterprise operating in a 24/7 environment, emphasizing collaboration with internal teams, vendors, and carriers to maintain service continuity.