Provide detailed information to claimants regarding short-term disability, insured or self-insured claims, and statutory claims.
Manage inbound calls from clients and claimants, addressing inquiries and resolving issues related to claims and leave processes.
Perform outbound voice work and tasks, ensuring timely communication and follow-up.

Required Qualifications:

High School Diploma or GED with 2-3 years of call center or equivalent customer service experience.
Exceptional interpersonal communication skills and ability to work with a diverse workforce.
Proficiency in MS Office and web-based programs, with strong attention to detail and multitasking abilities.

What We Offer:

Competitive hourly pay range of $19.25 - $24.05, plus an annual performance bonus and generous 401(k) match.
Comprehensive benefits including medical, dental, vision, life insurance, and paid parental leave.
Paid time off starting at 20 days per year, nine company holidays, and hybrid work arrangements for eligible roles.

Reliance Matrix

Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through a combination of insurance and third-party administration. As a member of the global Tokio Marine Group, they employ thousands across America and foster a culture of collaboration, compassion, empowerment, integrity, and fun.

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