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Accountabilities:
- Design and architect scalable omnichannel contact center solutions covering voice, chat, email, and SMS.
- Configure and develop intelligent routing, Interactive Voice Response (IVR) and self-service capabilities using Genesys Architect and NiCE CXone Studio.
- Lead the complete implementation lifecycle from proof of concept through go-live and hypercare.
Requirements:
- 10+ years of experience in contact center technology with at least 5 years architecting CCaaS solutions.
- At least 3 years of hands-on experience with each of Genesys Cloud CX and NiCE CXone.
- Current Genesys Cloud Professional and NiCE Certified Implementation Engineer certifications.
Benefits:
- Fully remote working arrangement within the United States.
- Medical, dental and vision insurance with 401(k) retirement plan and employer matching.
- Paid time off (PTO) and 11 paid federal holidays.
Partner Company
They specialize in contact center technology solutions for U.S. federal and state public sector organizations. The company is a partner of Jobgether and focuses on delivering scalable omnichannel experiences.