Design and implement NICE CXOne routing solutions and IVR applications for a global healthcare client.
Coordinate release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With over 1,000 professionals across 25 countries, the company is values-driven and boasts a 99% project success rate since 1989.
Lead design, development, and implementation of Genesys routing projects on the Genesys Engage Platform.
Write and review secure, high-quality production code while troubleshooting and debugging across project life cycles.
Collaborate with team members and deliver knowledge transfer sessions to enhance understanding of Genesys technologies.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals and a culture of Relentless Performance, they maintain a 99% project success rate.
Provide operational support for Genesys Contact Center, VoIP, SIP, and telecom platforms.
Monitor, troubleshoot, and resolve voice and carrier incidents within service level objectives.
Participate in a 24/7 on-call rotation and implement automation to improve operational efficiency.
This partner company specializes in providing Genesys Cloud contact center solutions. They are a large enterprise operating in a 24/7 environment, emphasizing collaboration with internal teams, vendors, and carriers to maintain service continuity.
Design scalable Salesforce enterprise solutions with a focus on Service Cloud and Genesys Cloud CX integration.
Lead architecture reviews, technical governance, and development of HLD/LLD documentation.
Mentor development teams and drive enterprise CRM transformation initiatives.
The hiring firm is a technology staffing company seeking an experienced Salesforce Architect for a 12-month contract role. The company focuses on enterprise CRM transformation and offers a remote work environment.
Build and configure DTMF IVR menus, call flows, and routing logic on Google CCAI Platform.
Integrate with CRM systems, virtual agents, and agent desktop components per specifications.
Develop test cases, support UAT, and maintain technical documentation and runbooks.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. It retains nearly 1000 professionals across 25+ countries and is known for its 'Relentless Performance' culture with a 99% project success rate.
Owns the Genesys platform roadmap and backlog, prioritizing work by business value and patient impact.
Designs, builds, and deploys Architect flows, routing, IVRs, voice bots, and integrations.
Manages, coaches, and develops direct reports, ensuring platform compliance and operational efficiency.
CCS is a healthcare company that partners with organizations to manage chronic care using intelligent clinical solutions, including AI. Recognized as a Great Place to Work®, it supports over 200,000 people annually with home-delivered medical supplies and pharmaceuticals.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop and integrate custom chat widgets with JWT authentication and collaborate on GenAI-powered solutions.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. With nearly 1,000 full-time professionals across 25 countries, it maintains a culture of Relentless Performance and a 99% project success rate.
Lead end-to-end solution architecture for Oracle Field Service Cloud engagements, aligning with client objectives and Oracle best practices.
Translate complex business requirements into scalable, reliable technology strategies using Oracle Cloud technologies.
Mentor technical teams, support pre-sales activities, and maintain comprehensive architectural documentation.
This company is a technology consulting firm that delivers Oracle Field Service solutions and enterprise transformation for clients. The culture is dynamic and collaborative, emphasizing remote-first flexibility and professional growth, though firm size is not specified.
Serve as Miratech's senior AI advisor to client executives, defining vendor-neutral AI strategies and roadmaps for contact centers.
Lead AI readiness and maturity assessments, build business cases and ROI models, and partner with delivery teams to turn strategy into clear requirements.
Design live demos, prototypes, and workshops, and represent Miratech on contact center AI through client briefings and events.
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. With nearly 1,000 full-time professionals across 25+ countries, it has a culture of Relentless Performance and a 99% project success rate.