Technical Account Manager

Function as a consistent point of contact for a named portfolio of enterprise accounts. Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing. Act as a coordinator for escalated customer issues and maintain customer promises by keeping tickets updated. Utilize feedback to improve customer experience and debugging strategies. Work closely with the product team and partners to improve customer satisfaction. Assist in preparation and execution of quarterly business reviews. Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Segment’s services. Document customer specific implementation context for use internally.