Customer Success Lead

We’re hiring an Customer Success Lead at Keep to help drive retention, customer growth, and strategic alignment across our customer success function. You’ll play a pivotal role in strengthening our relationships with existing customers, leading a small team, and ensuring our highest-value clients remain engaged and supported. This is an opportunity to bring structure to a growing team, shape repeatable processes, and build long-term impact from the ground up. Lead and Enable the Customer Success Team by coaching and supporting a growing team of account managers. Introduce consistent workflows, planning cadences, and frameworks to help the team operate with focus and intent. Engage and Grow Customer Relationships, own executive relationships with key accounts, ensuring we’re delivering value, supporting goals, and building strong partnerships. Lead strategic conversations, manage escalations, and act as a trusted point of contact for high-value customers.