Job Description
Customer Onboarding Manager leads onboarding for global enterprise clients onto SaaS platform. This is a remote contract-based position which is required to support clients in Europe time zone. In this role, you will lead enterprise client onboarding from kickoff to deployment, ensuring a smooth rollout. Act as a trusted advisor, recommending best practices for setup, governance, integrations, and scaling. Host client meetings and workshops to support platform adoption and collaboration workflows. Support workspace migrations, including multi-account consolidations and divestitures. Provide technical support related to APIs, automation, and integration workflows (with support from technical teams). Monitor progress and proactively assist clients between touchpoints to ensure adoption success. Continuously stay up-to-date on onboarding playbooks, internal tools, and enablement materials.
About Sertis
Sertis is ASEAN's leading Data and AI engineering and solutions company located in the heart of Bangkok’s Phrom Phong District.