Fraud Operations Specialist

This position is needed to help combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. In this role, you’ll utilize a variety of tools to review, respond and resolve instances of fraud and abuse of the Twilio products, protecting our customers while offering them best-in-class support. Conduct thorough investigations showcasing your analytical skills on cases of fraud and abuse, reviewing non-compliant traffic, and making decisions based on Twilio’s policies on how to enforce appropriately to prevent fraud while protecting legitimate businesses. You will use information available to determine potential malicious behavior and work with peers and partners to report your findings. You will also commit to protect Twilio customers and a global community of users through ongoing efforts to better identify potential fraudulent activity and helping the team to evolve tactics to be more effective. You'll manage escalations and engage with various stakeholders to achieve an optimal resolution.