Senior Technical Support Engineer

Responsibilities:

• Be the dedicated engineer for premium customers, setting up troubleshooting sessions and speaking via phone.
• Investigate and reproduce issues in your own lab environment.
• Manage customer expectations and ensure SLAs are met.

Qualifications:

• Excellent understanding of SaaS applications and supporting SaaS solutions.
• Experience with Single Sign On (SAML, OAuth, OpenID, WS-Fed, JWT) and PKCE.
• Knowledge of LDAP, directory services, PKI, X.509 certificates, and internet protocols.

Desired Technology:

• Containerized infrastructure (Docker/Kubernetes) and API management (Postman/cURL).
• Web-application servers (Apache, IIS, NGINX, Tomcat, etc.) and identity management experience.
• Cloud services such as Azure, O365, AWS, Google.

Life at Ping:

• Flexible, collaborative work environment with a can-do startup culture.
• Employee Resource Groups and regular company/team bonding events.
• Competitive benefits, global volunteering, and community initiatives.