Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency.
Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery.
Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
Ping Identity provides an intelligent cloud identity platform that secures digital experiences for users without compromise. They serve over half of the Fortune 100, with headquarters in Denver and offices globally, fostering a culture that celebrates individuality and digital freedom.
Design, implement, and operate enterprise IAM/ICAM architectures across on-prem, cloud, and hybrid environments.
Automate identity lifecycle, access controls, and federation using standards like SAML, OIDC, OAuth, and SCIM.
Support the Zero Trust identity pillar with PIV/CAC, phishing-resistant MFA, PAM, and identity governance.
True Zero Technologies is a veteran-owned small business that helps organizations achieve quality outcomes by enabling people and technology. With a people-first culture, it has been named a Best Place to Work and appears on the Inc. 5000 list of fastest-growing companies.
Lead end-to-end design and implementation of Okta OIE solutions including SSO, MFA, and Lifecycle Management.
Architect and build Auth0 solutions for customer identity use cases like B2C and B2B.
Mentor junior consultants and support sales efforts through technical demonstrations and SOW development.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. With over 1,300 employees and strategic partnerships, they serve more than 6,200 customers, including Fortune 500 companies and U.S. government agencies, fostering a culture of collaboration and mentorship.
Design, implement, and manage enterprise authentication services including SSO, MFA, and passwordless authentication.
Administer Microsoft Entra ID and lead adoption of modern authentication methods like FIDO2 and passkeys.
Partner with cross-functional teams to strengthen security posture and drive automation initiatives.
NBCUniversal is a leading media and entertainment company creating world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast Corporation with global operations, it fosters an inclusive culture and a rich tradition of community engagement.
Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Own the product strategy and roadmap for Ping's Orchestration SDK across Web, iOS, Android, and Hybrid frameworks.
Champion Developer Experience by partnering with documentation and developer relations teams to deliver world-class resources.
Engage with customers and the community to gather requirements and translate feedback into a prioritized backlog.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences. They serve more than half of the Fortune 100, have global offices, and foster a culture of digital freedom and respect for individuality.