Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and Vendor Neutral Archives (VNA).
Work with radiologists, technologists, and IT staff to address system issues and optimize workflows.
Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers.
Intelerad provides medical imaging solutions that streamline information flow, simplify processes, and improve efficiencies. They have nearly 800 employees across four countries, empowering nearly 2,000 healthcare organizations globally.
Lead and mentor a multi-shift Support Engineering team.
Refine the support journey for both customers and staff.
Define and monitor key performance indicators (KPIs).
Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.
Provide technical support and troubleshoot radiology IT systems, including RIS, PACS, and vendor neutral archives (VNA).
Work with radiologists, technologists, and IT teams to resolve issues and optimize workflows while ensuring seamless system integration.
Participate in disaster recovery planning and backup solutions for radiology IT environments, maintaining accurate documentation.
Intelerad believes in clear paths to healthcare answers, streamlining information flow and simplifying complex processes within medical imaging. With nearly 800 employees across four countries, they empower healthcare organizations worldwide with speed, scalability, and simplicity to enhance performance and improve patient outcomes.
Schedules work and assigns personnel to shifts for optimum customer coverage.
Oversees TAC personnel, maintaining work quality and timeliness, and acts as a technical resource.
Develops, collects, tracks, and analyzes performance metrics, while also improving TAC processes and tools.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions and advanced radiography solutions. They have over 70,000 employees across four key business segments and are guided by their Group Purpose of “giving our world more smiles.
Provide advanced troubleshooting and resolution for Radiology IT systems, ensuring minimal system downtime.
Partner with clinical and IT stakeholders to optimize system workflows and address technical challenges.
Maintain and troubleshoot DICOM, HL7, and other healthcare interoperability standards.
Intelerad streamlines the flow of information and simplifies complex processes in medical imaging. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries, empowering nearly 2,000 healthcare organizations.
Foster a culture of ownership and urgency to resolve problems efficiently.
Mentor team members on technical skills.
Jobgether is a platform where companies and candidates meet. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Triage and manage escalated day to day IT support for remote dental practices.
Act with urgency for imaging issues for practices with patients in chair.
Identify and Escalate complicated imaging issues
Archy is a vertical SaaS solution that is revolutionizing the dental practice management space. We provide dental providers cutting-edge software that allows them to focus on being dentists while we handle the technical aspects of running their practice.
Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.
Supports Synapse products by troubleshooting and resolving issues remotely.
Works on 3rd party hardware, software, and network issues supported by FUJIFILM.
Documents troubleshooting and follows the TAC escalation process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. Fujifilm has over 70,000 employees globally and is guided by the Group Purpose of “giving our world more smiles.”
Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.
Take ownership of the customer relationship for key CX customers.
Resolve complex problems and provide excellent technical and customer service.
Ensure all technical challenges are handled properly and within SLA targets.
NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.
Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.
Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.
Green Thumb Industries (GTI) is a cannabis consumer packaged goods company. We focus on improving people's lives through access to high-quality cannabis.
Serve as the primary escalation point for complex technical issues and critical incidents
Lead problem management initiatives and drive continuous improvement across support processes
Mentor and develop junior support specialists, establishing best practices and knowledge-sharing frameworks
GuidePoint Security delivers cybersecurity expertise, solutions, and services to help organizations make informed decisions and minimize risk. They have over 1,200 employees, strategic partnerships with leading security vendors, and serve more than 6,200 customers.