Support Engineering Manager - REMOTE Canada
Remote regions
CanadaBenefits
Unlimited PTO
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Accountabilities:
- Lead and develop a team of Support Engineers focused on technical depth and customer impact.
- Foster a culture of ownership and urgency to resolve problems efficiently.
- Mentor team members on technical skills including log analysis and systems architecture.
Requirements:
- Proven experience managing a Technical Support Team in a B2B SaaS environment.
- Strong judgment in prioritizing tasks and making quick, effective decisions.
- Background in Software Engineering or Technical Support roles.
Benefits:
- Emphasis on high-quality work with supportive time allocation.
- Competitive compensation package offered.
- Generous equipment and education budgets to support employee productivity.
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