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Key Responsibilities:
- Lead and develop a team, establishing clear metrics and accountability.
- Oversee customer technical issue resolution, ensuring adherence to SLAs.
- Design and implement process improvements across the workflow.
Qualifications:
- Bachelor's degree in Computer Science or equivalent experience.
- 5+ years in technical support with 2 years in leadership.
- Proven track record in performance metrics and process improvement.
Preferred Qualifications:
- Experience with medical imaging systems.
- Familiarity with ITIL.
- Knowledge of enterprise software support operations.
Intelerad
Intelerad offers medical imaging solutions that streamline information flow, simplify processes, and maximize efficiencies. They have nearly 800 employees across four countries and empower nearly 2,000 healthcare organizations globally.