Support Tools Administrator

As the Support Tools Administrator, you are the designer of the support experience. You command the CRM platform and position relevant features to ensure our players have an effortless support experience through a well designed player support journey. You will help navigate meaningful operational challenges to enable our agents to deliver excellent service at scale. With the right candidate, we believe that our operations will be well informed and better equipped to provide excellent and memorable interactions with our players for our current and future titles. Key Responsibilities include designing and maintaining TGC’s player support portal aligning with the company's initiatives, values, and mission, facilitating testing and deployment of new systems, maintaining player-facing knowledge base, creating and maintaining reporting on contact data, and troubleshooting system issues.