Own the operational technical path from interconnect design through DRA/DEA configuration, IP/DNS/ENUM readiness, IREG execution, and operational handoff.
Translate MNO IR.21/RAEX profiles into production-ready Diameter connectivity and validate live traffic.
Analyze signaling traces and resolve failures spanning Skylo, IPX providers, and partner MNOs while establishing clean change-control and documentation practices.
Ensure accurate documentation of the Fixed Services product portfolio in inventory tools.
Maintain service and network data by creating and updating low-level configurations.
Collaborate with Regional Technical Managers and support design activities for projects.
We are a digital services company that provides consulting and technology solutions. We are part of Tieto, a Nordic digital services company with thousands of employees, fostering a culture of diversity and innovation.
Facilitate and manage Zscaler’s global peering footprint in coordination with the network engineering team.
Identify strategic new peering partners in new and existing markets to improve Zscaler’s global connectivity.
Coordinate with legal teams to negotiate and sign or change peering agreements with peering partners.
Zscaler accelerates digital transformation through its cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks and data loss. The company fosters a culture of execution, transparency, and high accountability, building high-performing teams that make an impact quickly.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.
Own 24×7 NTN RAN health, diagnose RF and protocol-level issues, and execute runbooks for fault recovery.
Serve as L3 escalation authority for RAN incidents, leading troubleshooting bridges and delivering root cause analysis.
Define RAN KPIs, optimize performance, and author operational runbooks and standards.
Skylo provides a standards-based satellite connectivity platform that connects smartphones and IoT devices directly to satellites without special hardware. The company has a live service across five continents with millions of activated devices, and a culture that blends Silicon Valley, Nordic, and South Asian characteristics.
Design comprehensive networking solutions for each business unit.
Configure and install network devices and services, such as switches, firewalls, VPNs, and wireless access points.
Monitor and troubleshoot network performance and connectivity issues.
Trexon provides IT infrastructure solutions across multiple industries. They operate a portfolio of companies with a team of business-aligned professionals ensuring network availability and security.
Provide technical support for telecom transport issues, troubleshooting Layer 1 and Layer 2 OSI model and coordinating with carriers.
Manage inbound and outbound technical calls, create internal and carrier trouble tickets, and ensure resolution within SLAs.
Document interactions and escalate complex issues to senior technicians as necessary.
AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security. The family-owned company has over 22,000 enterprise locations worldwide and is known for its award-winning customer service and integrity.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Own high-severity technical escalations from intake through resolution or engineering handoff.
Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
Monitor patterns across escalations to catch systemic issues and translate into product improvements.
Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.
Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Efficiently manage ticket queues, ensuring accurate classification and timely resolution.
Collaborate with cross-functional teams to provide guidelines on scope and technical feasibility.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions. They believe the most successful AI products are built on a symbiotic relationship between humans and AI, each empowered to put their best foot forward.
You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.
NWN is an AI-powered technology solutions provider for North America's public and private organizations. The company has over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Design, implement, and support enterprise LAN, WAN, WLAN, SD-WAN, and cloud networking solutions.
Provide Tier 2/3 support for complex network incidents and outages, ensuring network availability and performance.
Lead technical aspects of network projects, mentor junior engineers, and collaborate with cybersecurity teams.
Sutherland is a global provider of business process and technology management services, serving clients across various industries. With over 60,000 employees worldwide, we foster a culture of innovation, collaboration, and continuous improvement.
Lead technical discovery sessions and design end-to-end solutions for lawful intercept and location intelligence.
Act as a trusted technical advisor to law enforcement, intelligence, and telecom stakeholders.
Partner with sales and product teams to drive technical wins and influence product direction.
SS8 is a leader in Lawful and Location Intelligence, providing high-performance solutions to law enforcement and intelligence agencies. The company is trusted globally by government agencies and communications providers, fostering a culture of collaboration and innovation.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Own and lead Share's network-facing infrastructure including FreeRADIUS proxy servers, provisioning pipeline, and BNG integration.
Work directly with the network and software teams to scale the platform from 10 ISP clients to 500.
Be a player-coach: hands-on today, and hire and lead the systems engineering team as the company grows.
Share is a venture-backed internet infrastructure network building Africa's backbone by aggregating underutilized telecom infrastructure, fiber, subsea cables, and data centers. The company's network spans thousands of kilometers of fiber, 12 providers, and 10 data centers, reaching over 8 million people across East Africa, with a fast-paced, high-ownership culture.
Monitor network activity, respond to alarms and alerts, and manage tickets for broadband service providers.
Perform initial triage and basic troubleshooting of network issues related to routing, switching, and service availability.
Communicate clearly with customers, engineers, and vendors while tracking incidents through resolution and ensuring proper documentation.
Vantage Point Solutions is a customer-focused engineering and consulting firm that helps clients solve complex infrastructure challenges across broadband, power, and financial sectors. The company fosters a culture of collaboration, accountability, and professional growth.
Design, deliver, and support enterprise UC platforms including Cisco Webex and SIP Trunking.
Lead incident management and vendor escalation with carriers and Cisco.
Monitor platform health with Splunk and manage CDR and emergency services.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation for enterprises. With nearly 1,000 professionals across over 25 countries, it fosters a values-driven culture of Relentless Performance, achieving 99% project success.
Own the technical presales relationship from discovery through solution architecture and demonstrations.
Collaborate with sales, product, and engineering teams to design scalable communications solutions.
Mentor other engineers and influence technical strategy in a remote-first environment.
The partner company provides innovative communications solutions to enterprises. It fosters a remote-first, collaborative culture with opportunities for growth and impact.
Design, implement, and support LAN, WAN, wireless, firewall, and VPN solutions.
Maintain and optimize network performance, reliability, and capacity.
Troubleshoot and resolve network issues, support incident response and root cause analysis.
CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions. They foster an inclusive, empowering culture guided by core values: integrity, excellence, curiosity, and partnership.
Provide frontline technical support for telecom and connectivity services, troubleshooting network and transport-related issues.
Collaborate with carriers and internal teams to resolve service disruptions, ensuring timely communication and accurate documentation.
Manage multiple priorities in a fast-paced environment, diagnosing issues with voice, internet, WAN, SD-WAN, and network security solutions.
The company provides telecom and connectivity services, helping customers maintain reliable communication infrastructure. This role is part of a global telecom and cloud communications environment with opportunities for professional growth.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.