Provide frontline technical support for telecom and connectivity services, troubleshooting network and transport-related issues.
Collaborate with carriers and internal teams to resolve service disruptions, ensuring timely communication and accurate documentation.
Manage multiple priorities in a fast-paced environment, diagnosing issues with voice, internet, WAN, SD-WAN, and network security solutions.
The company provides telecom and connectivity services, helping customers maintain reliable communication infrastructure. This role is part of a global telecom and cloud communications environment with opportunities for professional growth.
Assist with coordinating managed services and telecom projects from initiation through completion.
Support multiple active projects related to infrastructure services such as Ethernet, SD-WAN, GPON, and firewall installations.
Coordinate with telecom carriers for circuit ordering, scheduling, and status updates.
AireSpring is a leading provider of cloud communications, managed connectivity, and managed security, delivering award-winning customer experience. The company has served over 22,000 enterprise locations worldwide for 25 years, growing organically and remaining debt free.
Provide technical support for telecom transport issues, troubleshooting Layer 1 and Layer 2 OSI model and coordinating with carriers.
Manage inbound and outbound technical calls, create internal and carrier trouble tickets, and ensure resolution within SLAs.
Document interactions and escalate complex issues to senior technicians as necessary.
AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security. The family-owned company has over 22,000 enterprise locations worldwide and is known for its award-winning customer service and integrity.
Monitor network activity, respond to alarms and alerts, and manage tickets for broadband service providers.
Perform initial triage and basic troubleshooting of network issues related to routing, switching, and service availability.
Communicate clearly with customers, engineers, and vendors while tracking incidents through resolution and ensuring proper documentation.
Vantage Point Solutions is a customer-focused engineering and consulting firm that helps clients solve complex infrastructure challenges across broadband, power, and financial sectors. The company fosters a culture of collaboration, accountability, and professional growth.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.
Provide first-line customer support across phone and live chat for telecoms products.
Troubleshoot issues including broadband connectivity, Wi-Fi, and mobile services.
Work towards KPIs such as first call resolution and customer ease score.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services in one place. They are aiming to double in size and focus on putting people first with a supportive team culture.
Lead carrier operations support for sales initiatives and strategic opportunities.
Oversee quote-to-order accuracy and carrier commitment documentation.
Build and maintain strategic carrier relationships and drive process improvements.
An innovative technology company providing carrier solutions and telecom services. The company values operational excellence and collaboration, fostering a high-performing remote culture.
Investigate, troubleshoot, and resolve technical issues related to customer API and SDK implementations.
Communicate effectively with customers and internal stakeholders, contributing to knowledge bases.
Collaborate with the team to identify bugs and escalate issues to next-level support.
Vonage is a global cloud communications leader that empowers brands to connect better through programmable communications APIs. With a global team, they foster a culture of learning and innovation to support customer success.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Provides project coordination and scheduling for network installation and upgrade projects within a geographic area.
Monitors project scopes, budgets, timelines, and ensures on-time, on-budget delivery.
Collaborates with internal teams and third-party partners to align resources and drive project milestones.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. using fiber optic technology. With over 1 million connections, the company is dedicated to excellence and innovation, fostering a culture of meaningful connections and teamwork.
Perform telecommunications engineering studies and technical analyses to support the development and operation of a nationwide public safety broadband network.
Analyze wireless coverage, capacity, and performance data for 4G LTE and 5G networks using industry-standard tools and drive improvements.
Collaborate with government stakeholders, technical teams, and industry partners to validate solutions and enhance network reliability.
The company is a partner organization supporting the evolution and operation of a nationwide public safety broadband network. It focuses on mission-critical communications and fosters a collaborative environment driven by innovation and technical excellence.