Serve as the primary bridge between the sales organization and carrier operations, ensuring pre-sale and post-sale coordination.
Oversee carrier operations support for sales activities, including RFPs and proposals, and validate quote-to-order accuracy.
Manage strategic carrier partner relationships, negotiate SLAs, and lead the Carrier Front Office Support Team.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The company has a high-performance, high-integrity team of over 1,000 experts committed to a customer-obsessed culture.
Provide frontline technical support for telecom and connectivity services, troubleshooting network and transport-related issues.
Collaborate with carriers and internal teams to resolve service disruptions, ensuring timely communication and accurate documentation.
Manage multiple priorities in a fast-paced environment, diagnosing issues with voice, internet, WAN, SD-WAN, and network security solutions.
The company provides telecom and connectivity services, helping customers maintain reliable communication infrastructure. This role is part of a global telecom and cloud communications environment with opportunities for professional growth.
Provide technical support for telecom transport issues, troubleshooting Layer 1 and Layer 2 OSI model and coordinating with carriers.
Manage inbound and outbound technical calls, create internal and carrier trouble tickets, and ensure resolution within SLAs.
Document interactions and escalate complex issues to senior technicians as necessary.
AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security. The family-owned company has over 22,000 enterprise locations worldwide and is known for its award-winning customer service and integrity.
Provide first-line customer support across phone and live chat for telecoms products.
Troubleshoot issues including broadband connectivity, Wi-Fi, and mobile services.
Work towards KPIs such as first call resolution and customer ease score.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services in one place. They are aiming to double in size and focus on putting people first with a supportive team culture.
Generate sales revenue by promoting Zayo products and services to assigned accounts and driving business growth.
Develop and execute strategic account plans, building strong relationships with senior executives and cross-functional teams.
Collaborate with internal teams to deliver tailored solutions in connectivity and colocation, ensuring customer satisfaction and meeting sales targets.
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling innovations that transform society. With a 141,000-mile network across North America and Europe, Zayo offers extensive connectivity and infrastructure solutions to carriers, data centers, and large enterprises.
Drive revenue through new business acquisitions, account expansion, and customer retention with complex enterprise accounts.
Build relationships at all levels within the customer's organization, including the C-suite, while understanding their unique needs and goals.
Specialize in building and nurturing relationships with customers, understanding their challenges, and delivering impactful strategies that align with their business objectives.
Lumos delivers 100% Fiber Optic internet to communities. They connect over 475,000 homes and businesses across nine states in the East and Midwest, with a goal to reach 12-15 million homes by 2030.