Job Description
Address customer issues using your strong technical and diplomatic skills, and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences. Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs. Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).
About Twilio
At Twilio, they’re shaping the future of communications, all from the comfort of their homes, delivering innovative solutions to hundreds of thousands of businesses.