Job Description
Join the team as a Technical Support Engineer 2 on Twilio’s Programmable Voice Support Team. Twilio is looking for new Technical Support Engineers to join our Americas Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications.
You will work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat). You will assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues. You will speak with customers in order to guide them through the development of their voice application.
You will also interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need. You will help customers solve their technical challenges through tickets, phone calls, and chat conversations.
About Twilio
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses to craft personalized customer experiences.