Remote Customer service Jobs • Gorgias

The Customer Experience Representative is responsible for providing outstanding service to online customers across all communication platforms, keeping with the company's tone. The Customer Experience Representative performs duties to meet team and individual KPI’s as instructed by management. Responsibilities include providing service with a warm and empathetic approach, contributing to team discussions, and fulfilling end to end customer service.

Act as the first point of contact for customers via phone, video, chat, and email, using Gorgias as your main platform. Troubleshoot and resolve technical issues, keeping calm and confident even when things get tricky. Use a friendly, helpful tone to make customers feel comfortable and supported.