Client Success Manager

This role plays a central function in ensuring the smooth, high-quality delivery of our brand strategy and creative work. You’ll act as a bridge between our clients and internal teams, managing timelines, deliverables, communications, and coordination from kickoff through completion. Strategic Client Partnership: Guide new clients through onboarding, acting as a client liaison throughout the project lifecycle to ensure clear communication and expectation management. Project Management and Delivery Excellence: Develop and manage project plans, coordinate cross-functional teams, and proactively identify and resolve project risks. Client & Agency Success: Collaborate on project scopes, support client retention, and participate in agency-wide initiatives.